1. Customer Satisfaction.
We are dedicated to retailing the highest quality goods at discounted prices.
Our aim is your total satisfaction, and we politely ask that our customers choose purchases carefully.
If you have any questions, we are happy to answer them, please just call or email.
2. Making a Purchase.
Making a purchase is easy, just browse our web site, when you find items that you want to buy, click add to basket and the item is added to your shopping cart.
If you want to continue browsing, click continue shopping. When you have made your selection, click "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
You do not need to create an account to buy from us unless you would like to be able to log in and view your orders or leave feedback, get details of exclusive offers etc.
We accept all the major credit and debit cards and process them using the PayPal Website Payments Pro Secure Card Payment Gateway, as well as PayPal (verified account holders please).
When you check out you are re-directed to PayPal Website Payments Pro via an encrypted https connection on a Secure Gateway operated by PayPal for all transactions.
Your card details are NOT entered or stored directly on our website or held in our database and no-one at Body Kit Limited has access to any details sent via an encrypted or https connections. (Except telephone orders).
Our website is further secured by SSL Encryption and routinely tested for PCI-DSS compliance under the TrustWave Trusted E-Commerce programme.
If you purchase a *standard product from us, change your mind or you are not satisfied, please contact us no more than 14 days, starting from the day after delivery, for return authorization and information on what happens next .
Please give your order number, name, delivery address and reason for return.
Any returns should be in all their original packaging, you must take reasonable care of them
Please make sure you only return goods to the Returns Address you are given.
1/ While any goods for return are in your possession, you are obliged to take 'Reasonable Care' of them.
2/ All goods will remain your liability until safe receipt is acknowledged by Body Kit Limited.
3/ We can only accept the return of used or modified goods at our sole discretion.
4/ Where orders are cancelled and/or returned, we are not liable for your return shipping costs (unless we have supplied faulty or incorrect goods).
For your convenience, we can arrange home collections (Monday to Friday - not public holidays) or a range of local drop shop options, shown below. Those one off costs will be agreed with you in advance and will be deducted from your refund.
PLEASE NOTE: Couriers will normally only attempt collection once on the specified day, any further collection attempts will incur further charges.
Please do not return goods without authorization or via any service without tracking or proof of delivery, we may not be able to refund.
Return option 1. (small packets or parcels > 2kg)
For Small Packets/Parcels please use Royal Mail 1st Class Signed For Service (this can be added to the refund amount).
If you are not sure what your parcel/packet is, please refer to the Royal Mail Size Guide.
Return option 2.
Courier Collection: Monday to Friday 8am - 6pm (Not public holidays).
Note: A B/W printer is required and a departure signature is required (Label can also be posted).
For your convenience, as well as your home, collection can be from a different address, i.e. neighbour's house or work address (UK Mainland only).
Return option 3.
Post Office/MyHermes Drop off: Monday to Sunday (Local opening times vary).
We send you a Return Label by email (B/W Printer required) or by Surface Mail. Your goods for return can then be dropped at any UK Mainland Post Office or MyHermes Drop Shop.
Note: If we arrange a return collection with you and it fails because there is nobody in, the cost of any further collection attempts will be deducted from any refund due.
1. If a pre-arranged Home Collection or Post Office drop off fails because there was nobody home or the parcel was not dropped at the Post Office before the label expires, we will deduct the cost of any subsequent collection attempts from any refund, at the prevailing contracted rate.
2. Goods remain your liability until they are received by Body Kit Limited or it's Agent.
3. You are obliged to take reasonable care of those goods until we receive them and you must return our goods safely contained within their original or equivalent packaging.
4. Where goods have been **modified, painted, specially ordered or otherwise personalised / customised, we can normally accept them for return, at our discretion and reserve the right to right to raise handling or re-stocking fee of up to 50%.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
Where goods are returned under the provisions of the Consumer Contracts Regulations 2014 we are obliged to complete your refund within 14 days of safe receipt of any returned goods.
However, we will normally endeavour to complete refunds to most debit/credit cards in up to 5-10 Working Days and PayPal Accounts in up to 1-3 Working Days.
For security reasons, we can only issue refunds to the original payment source up to 30 days.
After 30 days, refunds can only be made via standard cheque or Bank transfer (Bank Account details are required).
6. Goods damaged in transit.
All orders are carefully inspected by trained staff before dispatch, but sometimes they can get damaged in transit.
On arrival, please inspect your goods carefully before signing for them, please tell your courier and then inform us of any damage within 24 hours of receipt, by phone or e-mail.
7. Faulty or incorrect goods.
Very occasionally and sometimes despite our best efforts, the wrong product might arrive or it may not fit your vehicle for some reason.
This is something we try hard to avoid but if a product proves to be faulty or incorrect, please contact us to arrange a replacement.
8. Telephone orders.
We are happy to accept telephone orders, which are handled in accordance with our standard website Privacy and Security Policies.
When we take telephone orders we use PayPal Virtual Terminal via a secure Encrypted or HTTPS internet connection, provided as part of our PayPal Website Payments Pro Service.
For security reasons, where we take an order by telephone, we can only deliver goods to the Payment Card billing address.
NOTE: By placing a Telephone Order you deemed to be agreeing to our Terms & Conditions.
Data Protection Act 1988.
Under the terms of the Act, Body Kit Limited is a Registered Data Handler,
Information Commissioner's Office Licence Number: PZ2329565
8. Fitting our Products.
The correct fitting of some or all of our products may require a degree of expertise.
1/ If you are not competent you should seek advice from and/or have the products fitted by a reputable Garage or Car Body Shop.
2/ Where available, all of our products are supplied with fitting instructions.
3/ Lighting products should be professionally fitted and aligned on your vehicle in accordance with the provisions of the Road Traffic Act.
4/ Body Kit Limited are not liable for any costs incurred through the fitting or removal of our products.
5/ Body Kit Limited are not responsible for any loss or damage caused by the use of our products.
6/ You should make sure that any parts are suitable before fitting, Body Kit Limited are not responsible for any installation or removal costs, however caused.
We use various delivery methods and companies.
Many smaller items are shipped on a 1-3 day delivery service, smaller items are normally sent by Royal Mail first class.
Please note that some items will be sent direct from manufacturers or wholesalers, who will use their own couriers.
We will always deliver your order as soon as possible, delivery estimates are shown within all product details.
Delivery estimates are intended as a guide only.
Delivery outside the UK & Ireland
We can often deliver many products to other countries, please Contact us for a quote giving as much detail as possible.
Many of our products are imported and whilst we try to give accurate delivery times, we cannot absolutely guarantee the timely supply of any goods, especially where the delay is beyond our control.
If your goods are not in stock, or there is likely to be a significant delay, we will notify you by e-mail or telephone, and offer you the option to change or cancel your order if you would rather not wait.
We strongly recommend that you do not book workshop time until your goods have been delivered, we will not be held responsible for any losses caused by untimely delivery.
11. Fraud Policy.
We take any actual or attempted fraud very seriously, and for security purposes our payment system logs I.P addresses.
We will use independent Credit, Identity & Address Verification Services and other means where necessary to assess the security of transactions.
We are obliged by law and will always pass on any information used fraudulently, to any official agencies engaged in the pursuit of those involved in card fraud.
Agreement between the User and Body Kit Limited.
Our website is offered as a service to you, the user, by Body Kit Ltd. Your use of our website constitutes agreement to all terms, conditions and notices contained on the website. If you do not agree with these terms and conditions then you should not use this website.
Personal and Non Commercial use of our Website.
This website is for your personal, non-commercial use. You may not commercially copy, distribute, publish, license, transfer, and sell information (either in part or as a whole), products, services or images obtained from this website.
Copyrights, Logos and Trademarks.
The Body Kit name and logo are the property of Body Kit Limited.
All contents of this website, including any software, are protected by copyright. No part of the site may be commercially reproduced in any form whether electronically or otherwise without the prior consent of Body Kit limited, other than in the course of using the website or to keep a record of a transaction entered.
You shall not integrate the website as a whole or in part into any other system, except with the express advance permission of Body Kit Limited. However, with prior consent from Body Kit Limited, you may provide a link to the website from another website/forum.
Any brands names, logos and trademarks used on this website remain the properties of their respective holders, and are referred to for descriptive purposes only. Body Kit Limited does not claim to be associated with or sanctioned by any vehicle manufacturer.
* A Product that has not been modified, painted or otherwise personalized.
**A product that has been modified, painted, specially ordered or otherwise personalized.