100% customer satisfaction has always been our aim.
If you purchase a product from us and are not completely satisfied please contact us within 7 days for a returns authorisation number. Your goods will need to be accompanied by a valid proof of purchase and your reason for return. Providing that goods are returned undamaged and in a re-saleable condition in unopened original packaging, we will exchange the goods or refund your money. Handling charges may have to be levied in cases where goods have been specially ordered and then returned. Goods made to customers own requirements cannot be accepted back for refund unless they are supplied incorrectly by us or arrive damaged.
To help us deal with your refund or exchange as quickly as possible, you MUST give us prior notice by phone, fax or email.
In circumstances where goods are too heavy or bulky for you to return, you may need to use a Courier service to collect the package from your home or business address.
For this service we recommend www.parcel2go.com
To help we deal with your return or exchange as quickly as possible, you MUST give us prior notice by phone, fax or email.
All Returns MUST be accompanied by a valid returns number - Contact us first!
GOODS RETURNED WITHOUT A VALID RETURNS NUMBER MAY BE REJECTED.
Unauthorised returns will not be accepted or credited.
Please inform us of any goods arriving damaged within 48 hours of receipt. This is necessary for us to make a claim with our couriers.
PLEASE NOTE: We will not refund delivery costs incured unless goods have been supplied incorrectly or goods have arrived damaged. This applies to carriage to the customer and the return to us or our suppliers. In cases where we have given you free delivery we reserve the right to apply a handling charge to cover shipping and handling costs.
Making a Purchase.
Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit and debit card payments and also PayPal (Paypal Verified account holders only).
We accept Visa and Mastercard, Solo and Maestro via the HSBC Secure payment gateway.
Shipping and Handling.
We use various shipping companies.Most goods are shipped on 48 hour delivery.Small items are sent via 1st class Royal mail Recorded.
Please note that some items will be sent direct from manufacturers or wholesalers.We will deliver your order as soon as possible.We will normally send your order to you within 3 business days unless otherwise stated.
Back Orders. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
If you have any questions about the security at our web site, please send us an e-mail.